Storage Bowes Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Bowes Park provides storage, removals, packing, handling, transport and related services. By placing a booking, paying a deposit, delivering goods to our facility, or allowing our team to handle your items, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, firm or company who requests or receives services from Storage Bowes Park.

Services means storage, removals, packing, unpacking, loading, unloading, handling, transport, and any other services we agree to provide.

Goods means the items, belongings or property which are the subject of the Services.

Contract means the agreement between Storage Bowes Park and the Customer, comprising these Terms and Conditions and any written confirmation or statement of work issued by us.

2. Scope of Services

Storage Bowes Park provides storage and removal services for domestic and business customers. The exact scope of the Services, including any transport, packing, or storage arrangements, will be agreed at the time of booking and confirmed by us.

Any descriptions, quotations, or estimates provided before booking are illustrative and subject to inspection of the Goods, access conditions, and accurate information being provided by the Customer.

We reserve the right to refuse to handle or store any Goods that are prohibited, unsafe, illegal, or unsuitable for storage or transport.

3. Booking Process

Bookings may be made by the Customer by contacting us and providing the required information about the Goods, addresses, access, dates, and any special requirements. A booking is not confirmed until we issue a written or electronic confirmation.

We may request photographs, inventories, or additional information about the Goods and access points to provide a more accurate quotation and to determine whether we can safely carry out the Services.

Where the Customer relies on a quotation, they must ensure that all relevant details, including the volume of Goods, number of rooms, floors, parking restrictions, and special handling requirements, are disclosed. Failure to disclose relevant information may result in additional charges or, in serious cases, cancellation of the Service on the day.

We reserve the right to decline or cancel any booking at our reasonable discretion, including where we consider that the work cannot be carried out safely, lawfully, or with the resources available.

4. Customer Obligations

The Customer agrees to ensure that adequate and lawful parking, loading, and unloading arrangements are available at all relevant addresses. Any parking charges, permits, or penalties arising from inadequate arrangements may be charged to the Customer.

The Customer must ensure that the premises are accessible on the agreed dates and that all Goods are properly packed and ready for loading, unless we have specifically agreed to provide packing services.

The Customer is responsible for obtaining any necessary permissions, consents, or authorisations for access to properties, communal areas, or shared facilities. The Customer must inform us promptly of any changes to dates, locations, or circumstances that may affect the Services.

The Customer must not ask our staff to carry out any work that is unsafe, unlawful, or outside the agreed scope of Services.

5. Payments and Charges

All charges will be quoted or estimated prior to booking, subject to any variations described in these Terms and Conditions. Unless agreed otherwise, a deposit may be required to secure a booking, with the balance payable prior to completion of the Services or commencement of storage.

Payment must be made using an accepted method and within the timescale notified to the Customer. We are not obliged to commence or continue any Services where payment has not been received in cleared funds as required.

Where the actual work involved is greater than originally quoted due to inaccurate information, access difficulties, additional items, or other factors beyond our control, we may charge reasonable additional fees. We will explain the reason for any additional charges where possible.

For ongoing storage, charges are usually payable in advance at the frequency notified. We reserve the right to adjust storage charges by giving reasonable notice where our costs change or market conditions require it.

If the Customer fails to make any payment when due, we may suspend Services, deny access to stored Goods, and apply interest or late payment fees as permitted by law. We may also exercise a lien over the Goods, retaining them until all outstanding charges have been paid in full.

6. Cancellations and Amendments

The Customer may request cancellation or amendment of a booking by providing reasonable notice. Any entitlement to a refund of deposits or prepayments will depend on the amount of notice given and any irrecoverable costs we have incurred.

Where a cancellation is made with sufficient notice for us to reallocate resources without loss, we will refund any deposit less any reasonable administrative costs. Where late cancellation occurs, we reserve the right to retain all or part of the deposit or charge a cancellation fee to reflect our lost time and costs.

If the Customer wishes to change dates, addresses, or the scope of Services, we will try to accommodate the request but cannot guarantee availability. Changes may result in a revised quotation or additional charges.

We may cancel or suspend the Services where we are unable to perform them due to events beyond our reasonable control, including severe weather, accidents, road closures, strikes, or other force majeure events. In such cases we will seek to rearrange the Services but will not be liable for any indirect or consequential loss arising from delay or cancellation.

7. Prohibited and Restricted Goods

The Customer must not submit for storage or removal any Goods that are hazardous, illegal, explosive, flammable, perishable, or otherwise unsuitable, including but not limited to gas cylinders, fuels, chemicals, firearms, ammunition, drugs, live animals, or plants.

We may also refuse to handle or store high value items such as jewellery, cash, important documents, antiques, or artworks, unless expressly agreed in writing and subject to special conditions and insurance arrangements.

If prohibited or restricted Goods are discovered, we may remove, dispose of, or return them at the Customer's expense and without liability, and we may terminate the Contract immediately.

8. Waste Regulations and Disposal

Storage Bowes Park operates in accordance with applicable waste and environmental regulations. The Customer must not use our Services to dispose of household waste, construction debris, or commercial waste unless a specific waste removal service has been agreed.

We are not a general waste carrier and do not accept hazardous or regulated waste. Where we agree to remove unwanted items, the Customer confirms that they have the right to dispose of those items and that they are not hazardous, restricted, or controlled waste.

If any items collected or stored are later found to infringe waste, environmental, or safety regulations, we may arrange for their safe disposal at the Customer's cost and may recover any fines or penalties we incur as a result.

The Customer agrees not to leave rubbish, waste, or discarded packaging in communal areas, public spaces, or outside properties in breach of local regulations. Any costs arising from the need to clean, clear, or lawfully dispose of such materials may be charged to the Customer.

9. Storage Conditions

Where storage is provided, we will store Goods in a facility or unit that we consider appropriate, taking reasonable care to protect them from unauthorised access and from normal environmental risks.

We may move Goods within our facility or between facilities for operational reasons, provided that this does not materially affect the level of protection or access offered.

The Customer is responsible for ensuring that all Goods are suitably packed for storage and that any fragile, delicate, or sensitive items are appropriately protected. Unless explicitly stated, we do not provide climate-controlled storage and cannot guarantee conditions suitable for items requiring special environments.

Access to stored Goods will be in accordance with our procedures and only during notified opening or access hours, which may be subject to change. We may require reasonable notice for access and identification from the person seeking entry.

10. Customer Warranties

The Customer warrants that they are the owner of the Goods or are otherwise authorised by the owner to enter into the Contract and to grant us authority to handle and store the Goods.

The Customer warrants that the Goods do not include any items that are illegal, hazardous, or prohibited under these Terms and Conditions and that handling or storing the Goods will not breach any law, regulation, or third party rights.

11. Our Liability

We will exercise reasonable skill and care in providing the Services. However, our liability for loss of or damage to Goods is subject to the limitations in this section.

We are not liable for any loss or damage arising from the Customer's failure to adequately pack, protect, or label Goods, or from inherent defects, deterioration, or fragility of items. We are also not liable for normal wear and tear, minor scuffs or marks, or pre-existing damage.

We are not liable for loss or damage caused by events beyond our reasonable control, including but not limited to fire, flood, theft by third parties, acts of vandalism, or extreme weather, provided we have taken reasonable precautions.

Where liability is established, our responsibility will, at our option, be limited to repairing the item, replacing it with a similar item, or paying fair market value up to a reasonable limit. Any specific insurance or enhanced liability cover must be agreed separately in writing.

We will not be liable for any indirect or consequential loss, including loss of profits, business interruption, emotional distress, or loss of anticipated savings, arising out of or in connection with the Services or these Terms and Conditions.

12. Claims and Notification

The Customer must inspect the Goods as soon as reasonably practicable following completion of the Services or upon accessing stored Goods.

Any apparent loss or damage must be notified to us in writing as soon as reasonably possible, providing a description of the issue, relevant dates, and supporting details. Unreasonable delay in notification may prejudice our ability to investigate the circumstances and may reduce or defeat any potential claim.

We may request evidence of ownership, photographs, and proof of value for any claimed items. The Customer must cooperate with our inquiries and any procedures required by our insurers.

13. Indemnity

The Customer agrees to indemnify Storage Bowes Park against any claims, losses, damages, costs, or expenses arising from breach of these Terms and Conditions by the Customer, misuse of the Services, or any act or omission of the Customer that causes damage to property, injury to persons, or violation of law.

14. Termination

Either party may terminate the Contract for storage by giving reasonable notice in accordance with our standard notice periods or as agreed at the outset of the storage arrangement.

We may terminate the Contract immediately where the Customer commits a serious breach of these Terms and Conditions, fails to make payment when due, submits prohibited Goods, or engages in unlawful or unsafe conduct.

On termination of storage, the Customer must arrange to collect all Goods and settle all outstanding charges. If Goods are not collected within a reasonable period after termination, we may, after giving notice where required, sell or dispose of the Goods and apply any proceeds towards unpaid charges, remitting any balance to the Customer where possible.

15. Data Protection and Privacy

We will handle personal data relating to the Customer in accordance with applicable data protection laws. Personal information will be used to administer bookings, provide the Services, manage our relationship with the Customer, and comply with legal obligations.

We may retain records of the Services and communications for a reasonable period for legal, regulatory, and operational purposes.

16. Variations to Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking, unless changes are required by law or regulatory guidance.

Any variation to these Terms and Conditions must be agreed in writing. Verbal statements or assurances will not override these written terms.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Storage Bowes Park.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by Storage Bowes Park in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

Nothing in these Terms and Conditions shall confer any rights on any third party under applicable third party rights legislation, unless expressly stated.

These Terms and Conditions constitute the entire agreement between the Customer and Storage Bowes Park in relation to the Services, and supersede any prior discussions, representations, or agreements, whether written or oral.